الاستبدال والشحن

Shipping Rotaj Taiba Store cooperates with the shipping company Aramex and the private delivery to deliver your products throughout the Kingdom of Saudi Arabia with a value ranging between 15 Saudi Riyals and 30 Saudi Riyals, and the price depends on the region to which the shipment is sent. The shipping company Aramex and the private delivery representative will contact you to arrange the product pickup. (Currently, the preparation and shipping time for the order takes between 1 - 4 working days) Return If you are not satisfied with the product due to damage that occurred during shipping or if you received a different product from your order, all you need to do is contact customer service via WhatsApp at 966507547736+ within 7 days of receiving your order. You will receive a return slip. Print it out to hand over to the Aramex courier or the private courier, provided the product remains unused, in the same condition as sent, with the attached tags or packaging intact, and the original packaging undamaged. Compensation According to Rotaj Taiba Store policy, any amounts paid by the customer using any payment method at the time of purchase on the website cannot be refunded. Instead, we offer our valued customers a service to refund the amounts paid by exchanging them for shopping vouchers of the same value. We also allow you to exchange the products you purchased, where we will cover the shipping costs for returning the product and issue a shopping voucher of the same value as the product to be exchanged. Q: Who pays the shipping fees when returning a product? You can return the product within 7 days from the delivery date, and it must be shipped by the customer to our address. Rotaj Taiba Store does not bear the shipping cost unless the product is defective or incorrect, in which case the shipping cost will be covered by Rotaj Taiba Store.